Shipping policy

Shipping Policy

Welcome to NovaSmart. We are dedicated to bringing the future of intelligent living and energy-efficient solutions directly to your home. Below you will find the details of our shipping operations, delivery estimates, and policies tailored for our global community across the United States and Europe.

 

1. Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding major holidays).

 

  • Orders placed before 2:00 PM (GMT+2) will begin processing the same business day.

  • Once your order has been handed over to our carrier network, you will receive an automated email containing your tracking number.

     

2. Estimated Shipping & Delivery Windows

Because we utilize specialized tech-logistics hubs to serve both the US and European regions efficiently, our delivery times are highly optimized.

 

Destination Region Shipping Tier Estimated Delivery Time Shipping Cost
United States Standard Secured 5–8 business days FREE on orders over $50 / $4.99 flat-rate
Europe / EU Standard Eco-Fulfillment 4–7 business days FREE on orders over €50 / €4.99 flat-rate

Note: Delivery windows begin after the processing phase is complete. In rare instances of peak seasonal demand or customs clearance delays, shipping may take slightly longer.

 

3. Order Tracking

Every item shipped from NovaSmart includes full end-to-end tracking. Once your tracking number is generated via email, you can follow your package directly through our website tracking page or via major carrier networks (USPS, FedEx, DHL, or your local national post). Please allow up to 24–48 hours for tracking info to update online.

 

4. Customs, Duties, and Taxes

  • For US Customers: Orders valued under $800 generally clear customs smoothly without additional import duties.

  • For European / EU Customers: All prices displayed on our store include VAT where applicable. Any regional flat-rate customs handling fees applied at checkout are handled transparently so your package arrives straight to your door with no hidden delivery bills.

5. Lost, Damaged, or Delayed Packages

If your smart device arrives physically damaged during transit or fails to arrive within our specified window, please contact our support team immediately at support@novasmart.com. We request that you report any damaged items within 14 days of delivery so we can swiftly arrange a free replacement or processing refund.

 

6. Address Accuracy

Please double-check your delivery address at checkout. NovaSmart is not responsible for items shipped to incorrectly entered addresses. If you notice a mistake on your order confirmation email, contact us within 2 hours of placement, and we will happily update it before it hits the fulfillment line.